Support
Last updated: July 27, 2026
flipstr runs cleaning and laundry turnovers for short-term rental operators. If something isn't working — a job you expected hasn't appeared, a photo won't upload, or you can't get into your account — start here.
Contact us
Email support@flipstr.co. We reply within one business day.
If a turnover is happening right now and you need an answer immediately, contact your property manager directly — they can reassign the job or reach the guest. flipstr support cannot access a property or change a booking on your behalf.
For cleaners and laundry staff
- A job isn't in my list. Jobs are created from your manager's booking calendar, so a turnover only appears once the reservation syncs. If a job you expected is missing, message your manager in the job chat — they can assign it to you directly.
- I can't do a job I've been given. Use the job's chat to ask your manager to reassign it. You can't decline a job yourself, so that message is what gets it moved to someone else.
- A job says it's out of date. That warning means the booking behind the job has changed and we can no longer confirm the unit is empty. Do not enter the unit. Check with your manager first.
- A photo won't upload. Photos are saved on your device and retried automatically when you have signal, so you can finish the turnover offline. If a photo still shows as pending after you're back on Wi-Fi, reopen the job to trigger a retry.
- The app is in the wrong language. Change it under Profile. flipstr is available in English, Spanish, German, French, Russian, Portuguese, and Chinese.
For owners and property managers
- Jobs aren't being created. Check Settings → Integration that your PMS still shows as connected. Turnovers are generated from reservations on an hourly sync, so a new booking can take up to an hour to appear as a job.
- A cleaner can't sign in. Re-send their invite from the Team page. Invite links are single-use and expire.
- Cleaners aren't getting notifications. Push notifications require the person to have opened the app on their phone at least once and allowed notifications.
- Checklists don't match a unit. Room-level checklists come from each property's unit sheet. Fill in the bedrooms and bathrooms under the property to get per-room sections and photo prompts instead of one generic section.
Account and data
To request a copy of your data or ask us to delete your account, email privacy@flipstr.co. What we store and why is set out in our Privacy Policy.